Today, I was removed as admin from A Collective to Hold LR Responsible. It was over a disagreement over a member being removed and banned. I defended them and attempted to get them reinstated. I don’t want to get into the weeds, but I was overruled and removed as admin. My posts need admin approval. I don’t want to go into the drama, but I was repeatedly gaslighted today. I attempted to call the admin and make light of them, stating they needed to go to bed, to see their icon show up as seeing my message. Every attempt to apologize and right the ship was ignored, while I was told I was not honoring boundaries.
I started a new group. The Collective will die. I will let them run the group however they deem fit. Come and join the new group.
I was logged off of Facebook twice within a week. The first time was after I posted the link to The Collective. Since then, we have gained 50+ members. Yesterday, I was logged off of Facebook for the second time. I don’t know if they are trying to reset my password, but I can log back in. Booting off of Facebook will not stop or silence me. I received some hate comments when I posted how former employees can get access to Paycom for their W2s. That post triggered folks as it received two troll comments.
I messed up and didn’t use they/them pronouns without knowing Leighton’s gender. That’s my bad. I usually type my content in Microsoft Notepad and edit it in Grammarly. I didn’t because The Collective kept receiving duplicate posts asking how to get the W2s. While we don’t mind being HR, we must address other things. We are volunteers with full-time jobs and responsibilities. I adopted Ms. Tina Brown two weeks ago today. Happy gotcha day, Ms Tina. I started a full-time role on February 1st. Sorry LR trolls, I won’t tell anybody where I work. I learned how to protect myself and my employers while I help people.
In 2013, I became a consumer advocate. Acteva ripped off my now ex-wife’s company for $26,000. I launched my first sucks website. Within days, I had my first email. Over the next few months, I had a list of 50+ non-profits, moms and pops, and universities all owed money. I connected them to the San Fransico District Attorney’s office. The DA shut them down, but sadly, the case is still ongoing. Acteva owed $1.2 Million. The good news is they can’t take advantage of others.
In 2017, I started documenting fake reviews. Countless businesses closed. I was interviewed by the FTC about fake reviews and protecting consumers. The FTC is working on new rules to redress businesses $44,000 per fake review. I told Lisa Slate and John Hood about this after seeing employees leaving reviews on Google. This practice continued. I even emailed Xavier Batty after he reviewed a new location.
I am a digital marketer by trade and a consumer advocate by trade. I entered digital marketing/ search engine optimization in 2006. In 2013, I went after my first company. In March 2017, I focused on fake reviews, while handling the Local SEO for Over The Top. I left them in December 2019. My side project, Reviewfraud took off. My website went viral, and countless news stations interviewed me. Go and Google Jason Brown fake reviews. You will see my coverage. I have received a death threat, threats of being sued, or issued a cease and desist. Last December, I received my first cease and desist from Natalie Nelson.
Check out this carefully worded email from Botax and President Clifford Boyle.
Cliffy, you should read my website and sue me if what you claim is true. Maybe you and Matty shouldn’t run your mouths about lawsuits in the Home Office. I love how you are backing out of the NDA because I know. Pay this person before it explodes in your face. Your days are numbered, so many agencies are investigating you and Matty. You have been accused of being slumlords on Glassdoor. I am seeing photos and videos of what these facilities look like. I launched this website without doing any link-building. This website is being shared among former and current employees and people who want to clean up addiction treatment. My top searched term is: LR Sucks.
People thank me for creating this website. People thought they had they were crazy as the issues they faced were isolated to their facility. This website helped people to see the truth. The issues they were experiencing were happening at other facilities. I told the investigator at Indiana’s Attorney General’s office where to find the dead bodies. FYI, there was a DEA agent on the call, too. I am compiling a list of people to be interviewed. The Department of Justice, the DEA, and the Attorney General’s Office are all investigating LR. I and others have been interviewed by agents at the FBI.
I launched this website to document the news stories. I started getting emails from people with inside information. A few stories broke me. I have cried being a consumer advocate; three times were from the shit I heard about Landmark. I broke down sobbing while on the phone with somebody as I read a message. Men are emotional, we have joy, laugher, and anger. So, to the haters, you can’t stop me. Your hate fulls me. I know that I am upsetting you and living rent-free in your heads.
I am here to protect Landmark employees and patients. I won’t stop, as people’s health and well-being are on the line.
The Collective has received several questions concerning W2s. Landmark claims to have mailed them out on January 31st. I have yet to receive my physical copy. If you don’t have yours, please email Leighton.Birchard@landmarkrecovery.com, and he will help you access Paycom. I emailed her, and she replied immediately. I now have my W2 downloaded.
I received a disturbing email regarding Medicaid Facilitry of Norfolk by LR. Here is the entire unedited email.
“I am hesitant about doing this out of fear of the possible repercussions. However things have reached a breaking point for me now. The first floor at the PORF location had flooded with a sewage back up twice in one weekend. During this time the PES department was grossly understaffed. Second shift was a skeleton crew and third shift only had one PES and thankfully the nursing department was fully staffed. The manager that was on call that weekend wasn’t answering staff onsite calls until almost 6 AM. Once the morning came and they thought it was fixed, come the end of the second shift the exact same issue happened again. And yet again third shift PES department only had one PES show up to work all three floor and 60 patients! On call management again didn’t answer until 6 AM again and it took hours for any plumbers to arrive onsite to try to fix the problem. The admissions department was still sending new intakes knowing what was happening. Now over a month later, the entire first floor is under construction. It is completely shut down and now 60 patients are on two floors. They’ve limited females to 18.
Patients are definitely having sexual relations with each other. At least one staff member has been fired for inappropriate conduct and poor boundaries with patients. Staff that was working in the intake department were not conducting proper luggage/skin searches which was permitting contraband into the facility. Documentation of patients property was not being done properly. Many times at time of discharge when patients were to sign for their property only to discover a phone was missing or other high value property.
If a patient wants to leave Against Staff Advice (ASA) at one time as long as a staff member onsite had safe code access the patient would be able to leave with all their property. Then recently it changed to no patient will receive their property from the safe after 5:30 PM. And if a patient is leaving ASA after 5:30 PM or on weekends that patient would need to figure out their own transportation from the facility.
First fights break out and many times there is no consequences for those that fight. Nobody is administratively discharged or possibly even placed on a behavioral intervention. Patients are having clothes, snacks and other property stolen while in groups and nothing is investigated or done about it. Patients many times will threaten to either physically harm or sexually assault staff with no consequences for such threats. Patients are constantly punching holes in the walls, breaking locks and doorknobs in the facility and again there are no consequences for destruction of property.
Dietary has switched management and since this has happened the quality and quantity of food has decreased significantly. Many of the patients have complained and submitted grievances as a result of this. The patients used to be able to get seconds and now (before first floor construction) they’re lucky to get a decent first serving. And with the first floor construction, lunch and dinner are being catered.
Home office isn’t even keeping with their own policies that were put in place. Many staff members will discuss amongst themselves that it is evident that the company is more concerned with heads in the beds to make a profit than they are the quality of their treatment.
The very last straw was the very night before payday a communication was sent out stating we would not be getting direct deposit but paper checks and would need to come in person to pick them up! No explanation or anything. Please do not list my name as I need to keep my job until I am able to find another one.”
I wanted to address the improper patient-to-staff ratios. Landmark got into trouble for being understaffed. One PES for 60 patients is not only unsafe, it’s dangerous. The Executive Director is supposed to notify the state when they are short-staffed. A surprise inspection is in order. The authorities would love to see the porta potties in the parking lot. Last Friday, a patient was found unresponsive inside one of the porta-potties. Staff was instructed to search them.
The first floor is under construction, and the 60 patients are on the two floors. It’s no wonder why patients are acting out. They are barely getting enough food. Men are entering women’s rooms. Patients are stealing people’s property. Patients complain that their personal effects are missing when they are discharged.
I hope the state revokes Landmark’s license and kicks them out of Virginia.
It has been a whirlwind of a week. Last Saturday, I adopted Tina. On Thursday, I started a new full-time job. The next thing I knew, Landmark News exploded. LR has been putting the properties into separate LLCs thanks to a great source. This was discovered because contractors have liens on two Ohio facilities for $664K. I was also advised that the Boyle’s placed their homes into private trusts. I don’t know when they did this. I am knocking out the blog post about the conditions at Norfolk. I got distracted by Landmark canceling the direct deposits for the employees at the facilities. This has generated a lot of texts, emails, and DMs. We have admitted 21 new people into The Collective. I am exhausted.
I was informed of this LinkedIn post by Justin Hartman.
The post was deleted after Justin was roasted in the comments. Justin, you made $750K to fill the beds in any way possible. You wanted people admitted who had no business being admitted. You can fuck off. I hope you get arrested for your role.
While I don’t know what happened, an anonymous source claims LR was forced to cancel the direct deposit on Wednesday and issue paper checks. Several people were freaking out about this. We had four new members join The Collective Facebook Group yesterday. We usually get a handful of new members a month. Several people and the admins have been following this. We were curious to know if the checks would bounce. While we are still determining if the checks will bounce, no check cashing facilities will accept them. They need help getting ahold of somebody at Landmark to verify the checks or employee’s status. The banks want to hold the checks for up to two weeks.
When this was brought up in Teams Chat, Tia Conard didn’t understand the issue’s magnitude. Well, Tia, people have rent and bills to pay. Well, Tia, people’s fears have now been confirmed.
The admins and members of the Collective feel bad for everyone who received a paper check. Please contact your local news stations and tell them your story. If you make enough noise, Landmark will get you paid sooner rather than later. If you need assistance, please reach out to me.
Update February 3, 2024.
The comments by Gemma, Brad, Bum B, and Matt B were all left by the same person. They use aliases to leave comments.
Update February 5, 2024
One facility has advised me that Landmark will issue paper checks until they find a new payroll vendor. Some people could get their funds released when they contacted their bank and advised that this was a payroll check.
Today, I was alerted to this missing Google review regarding a former patient’s stay at LR of Knoxville. Google didn’t allow the review to be published. At first, I thought it was because the former patient posted her email address. Either the nanny bot found words that triggered the review to be flagged, or the aggressive algorithm prevented the review from being published.
Here is the full review without the email address. I have her permission to post this review.
“First of all, I was sober, with the help of God and AA alone, for 4 years – the whole time working in the recovery field myself at Addiction Campuses and Foundations Recovery- and relapsed in 2021 after my boyfriend had a stroke and my sister died, all within two months of each other. I VOLUNTARILY put myself into LR in Seymour, TN December 17, 2022, choosing to do so because I was struggling. From the day I admitted, noone was expecting me and they treated me like a nuisance during intake. My therapist quit the first week I was there. She told me before she left that Landmark had told the therapists there to end the call if we wanted to leave. After she left, I was never assigned another therapist. The sad thing about that is, you couldn’t make phone calls without one. Anyone I asked said they would lose their job if they let me use the phone, and they couldn’t tell me who to go to get reassigned. I went three weeks without speaking to my then 11 and 12 year old; even over Christmas. I cried myself to sleep that night, and they were upset with me when I came home. It did a number on our relationship and that’s something I’m still having to earn back. I was never assigned a psychiatrist and was completely detoxed off of my prescribed medication. They tried to force me to take detox meds ten days against my will; told me I’d have to stay in my room if I declined my vitals. Facilities can charge more for detox vs residential, so they would deny me drugs like Clonidine because they are non-controlled which means insurance pays less and moves me sooner to residential. I would have to build my anxiety so high that my blood pressure would reach a point that they would give it to me. Everyone did ten days. Didn’t matter if they needed it. I never received any of my calls or mail from home. The large workbooks we were supposed to receive we were charged for and never received. They mixed male and females in a cabin with absolutely no system in determining who should qualify. One put his hand on a girl’s crotch so they moved him downstairs. Men came into our rooms without knocking. They took our towels without us knowing and redistributed them. The staff cussed at us. We were locked inside at ALL times and were never allowed to leave campus or go outdoors. It was cramped and it smelled horrible. They were short on everything- food, toliet paper, towels because they were just packing us in. Later they took cots into rooms so they could stuff more in.I had to wash my clothes three times to get the smell out. My mother will attest to this. Detox patients and Residential patients were mixed from day one, and we had thirty minute room checks every hour detox or not, every night…full on flashlight in the face, door slammed. If you AMAd they kicked you out immediately and would call the cops if you were on campus, then they made you walk LITERALLY in the snow in freezing weather down a large hill. and were members of the staff and sleeping together; they were extremely open about it and treated us like dogs. A male patient, T fell one weekend and the staff would not let him leave campus to be treated….As in actually restricted him. He ended up having to have surgery on his leg because he went untreated. E was promised a case worker would be assigned her case and that someone would contact her job for the state as a correctional officer; she was fired because it never happened. S had a horrible eating disorder that should have been prioritized over her alcoholism. T had her suboxone stolen from the nurse’s office because it was left unlocked; and while on that subject, the nurses station was directly beside the commons area and you could hear everything the nurse said (HIPPA?) You had freaking employees showing slides that say “there is 100 percent chance of relapse without aftercare” implying LANDMARKS aftercare. TOTALLY false information- I STILL HAVE THE HANDOUTS!”
I have heard the above allegations countless times. Patients are not able to use the phone without somebody listening in. Of course, LR will say this is to prevent drugs from being requested, but this former patient claims it was to prevent them from leaving Against Staff Advise (ASA). ASA patients would be forced to leave the property immediately without transportation to get home. I am shocked that there weren’t any deaths like Bluffton.
Her patient’s therapist quit the first week she was there. She was not assigned another therapist and was unable to call her kids for Christmas. She didn’t receive all of her phone calls or mail. She was never given a psychiatrist and had to detox on her own. There are allegations of attempting to force her to take detox medication ten days after being at Landmark. She suggests it’s insurance fraud.
I have been communicating with her, and she has advised me that staff members were sleeping with each other. They were open about patients who were also sleeping with each other. She also told me that suboxone was stolen. This was captured on video. Was this reported to the proper authorities? I doubt it.
This review claims Landmark doesn’t care about patients, their well-being, or their safety. The review stresses that it’s about Heads in Beds and making money.
I am being told that the newly opened Medicaid Facilitry of Columbus by LR could be doing better. The 192-bed all-male facility opened on October 13th, 2023. Several former LR employees were concerned with a facility this size opening after what transpired at Mishawaka. I have several sources at this facility, and the news I hear is disturbing. Patient Engagement Specialists (PES) work 16-hour days. The facility is understaffed. I am being told that all employees must punch out for lunch, even though they can’t take a break.
On January 3rd, 2024, there a patient overdosed and was taken to the hospital. This patient has previously left ASA and returned three days later. The patient was taken to the hospital and was saved. Before the patient’s overdosing, LR was advised that Fentayly had made its way into the facility. Nothing was done with this information. Patients are cheeking medication placing it in drinks, and passing it around. Several female staff members feel unsafe. One patient has exposed himself and told a nurse that he wishes to rape her.
Patients who should be discharged are not, while others leave ASA daily. LR allowed a trans female to be admitted. They should never have been admitted to an all-male facility. A nurse made a transphobic remark to them. They eventually were discharged after contracting COVID-19 and refusing to follow protocol. The nurse is still employed.
Drew Mack is the Executive Director. She is leaving Landmark at the end of February. She has been a longtime loyalist. She has her LinkedIn set to open to work. I am shocked that she has had enough. She has been a longtime supporter of Landmark. She was switched from Indianapolis to the home office. She will not be missed, and I haven’t heard pleasant things about her.
I am being told that patients are still being held against their will, and staff refuse to give them their personal belongings when they attempt to ASA. Patients are given phones with dead batteries, so they can’t call anybody. This policy was supposed to end in March 2023 after a patient died leaving the Bluffton facility. Yet another one of Matt Boyle’s lies. This facility is imploding, and it’s a matter of time before something horrible happens. I hope the states shut them down ASAP.
Update 1/20/2024
I have been advised by several sources that a pipe burst this past week. There were several days when the water was turned off. Once the pipe was fixed, a couple more burst. The kitchen needs a deep cleaning before it can be reopened. They are currently bringing in meals. They are presently running generators to heat the kitchen and dining room. The heating has yet to work since they opened in October. I feel sorry for the staff and patients at this facility.
Are things getting worse for LR? This is a strange question with the company’s current state. They are facing eviction in Franklin. How much worse could it get? Several employees left a week ago—some were long-time loyalists, too. One employee may have left for personal reasons. Landmark struggled to make payroll yesterday, January 12th, 2024. Employees received two paystubs, one for a positive amount and a second for a negative amount. I was informed that employees would be paid at 5:00 PM. I wonder if everyone was paid. An anonymous source emailed me and claimed that Landmark missed payroll by $400,000 and had to borrow the money from another business. Landmark is paying people weekly.
Another anonymous source has informed me that the Marysville location will not open. The facility had the opening date pushed back, but according to my source, the Executive and Assistant Executive Directors were terminated. There are no positions posted online. The website still shows the location as coming soon. The Google Business Profile (GBP) shows it’s slated to open on March 3rd, 2024. The website doesn’t get updated, and I have found GBPs marked as open that haven’t opened.
On Friday, March 3rd, 2023, LR laid off 70 staff members, myself included. Matthew Boyle started a rumor that I was terminated for sleeping with patients. I worked remotely from Los Angeles; the closest facility to me was Las Vegas. I never set foot inside any facilities. In July 2023, there were three patient deaths at the Mishawaka facility. Landmark lost its license for the three Medicaid facilities along with its Medicaid contract. Landmark lost its initial appeal hearing and is still waiting to hear back on the latest appeal hearing. Ohio passed a new law on January 1st, 2024, that would allow them to automatically suspend the licenses of any business that has their license suspended in any state. Landmark has three open facilities and four more slated to open in Ohio. This law will remove Landmark in Ohio.
Landmark was evicted in Las Vegas and Oklahoma City for failure to pay rent. Landmark was also evicted from Wintersville, OH. This facility has yet to open. Landmark wanted to open a facility next to a private school from Pre-K to the 12th grade. The school hired a law firm to block access to the access road. Landmark will not have their lease renewed in Franklin, TN. They rented two floors for their headquarters. Due to months of continuous layoffs, Landmark has moved all employees to the fifth floor. The two floors will be available on April 1st, 2024.
While Mishawaka has expedited the financial ruin of Landmark, things have always been bleak. Landmark has a long history of not paying vendors for services. I have spoken with countless former employees. They have all told me about bill collectors and vendors showing up and demanding to be paid. These facilities have received numerous final payment notices. Some staff had to take up collections for patients for food and clothing.
Before Landmark launched the drug and alcohol treatment facilities, Landmark ran senior living homes. Complaints are referring to the Boyles as slumlords. The Boyles did the same with LR. Landmark launched facilities without proper training or staff or without making necessary repairs. When the Mishawaka facility was doing staff training before opening, the sewer backed into the facility, and the staff could not flush the toilet. Sewer water has backed up at other facilities. Willard has black mold that was painted over.
It was on a corrective plan before Landmark lost its licensing in Indiana. Landmark did not address any of the issues, and things got worse. This is why Landmark has yet to be able to get its licensing back. Landmark took zero responsibility and blamed the state instead.
There have been fights, assaults, sexual assaults, rapes, staff sleeping with patients, and staff trafficking drugs. A former patient requested their medical records, and Landmark falsified the patient’s statements and behavior while inside the facility. I have heard about insurance fraud, where patients were billed for services and medications they never received. Some patients were left on the books up to three days after they left against staff orders. Landmark refused to let patients have their money, phones, or clothing when they chose to leave ASA. This was a tactic to force people to stay.
When the Oklahoma facility was closed down, Landmark rented a bus and transported patients across state lines to Morrilton, Arkansas. People in treatment were on a bus for over four hours. Nothing will if this doesn’t convince people that Landmark is in it for the money and everything. Landmark kept accepting patients, even knowing they were leaving in a few days.
I am curious how much admissions knew before the facilities closed. Several people I have spoken with were caught off guard by the closing of Las Vegas and Oklahoma. Landmark hasn’t been forthcoming in providing staff with the truth.
Somebody reached out to me recently. They feel that Landmark has three months left. Once Landmark is forced out of Ohio, this will be a massive death blow. Landmark will have to accelerate the timeline to open facilities in other states. There is one little caveat here. Landmark has moved a lot of its corporate operations to Nicaragua. They pay people $6 to $9 an hour as contract employees through Upwork. Cliff Boyle is overseeing the legal department.
Landmark has demonstrated time and time again that all they cared about was heads in beds and nothing else. Admissions were told to stop asking potential patients about their criminal records and backgrounds. This led to registered sex offenders being sent to Willard. Willard is 400 feet from a preschool. Once it was determined that the patient was a sex offender, they had to be immediately transported to Euclid, Oh. Staff were never alerted to patients they were receiving.
Landmark is holding on by a thread. If the Joint Commission were to investigate Landmark properly, Landmark would be done. Countless former employees and patients have filed complaints. The Joint Commission has tarnished its reputation by not investigating Landmark. I have reached out to them and am still waiting to hear back.
Soon, LR will be a distant memory. Hopefully, people will find a proper and caring treatment facility.
